Selecting a Personal Emergency Response System provider

Choosing a senior medical alarm provider is an important decision. Ensure that you are well educated on the various senior alarm products and personal emergency response systems available on the market and are comfortable with your choice. Consider the following to help ensure you and your loved ones receive the highest level of care from your medical alarm provider.

  1. How long have they been providing Personal Emergency Response systems and services? In this industry, experience is important. Understanding best practices in customer service and emergency response takes time. Look for a company with at least ten years’ experience in the industry with a proven track record. LifeCall has offered medical alarm services since 1989.
  2. What medical alarm qualifications and standards are in place to ensure that customers are well cared for?
    Providers should have monitoring centres that are ULC-Listed (Underwriter’s Laboratories of Canada). Their operators should be trained and certified by an organization, such as the Central Station Alarm Association (CSAA). The company should also be a member of the CSAA and the Canadian Security Association (CANASA).

    LifeCall, a division of ADT Canada, owns and operates its own ULC-listed emergency response monitoring centres. LifeCall operators are CSAA certified and are members of the CSAA and CANASA. Our monitoring centres protect over 800,000 homes, businesses and individuals 24 hours a day, 7 days a week.
  3. How are the emergency response system operators trained? Training is important, since operators are the people who respond when the personal help button is pressed. Look for certified operators who have gone through the association’s extensive training and certification process.

    At LifeCall, our emergency response system operators are certified with Central Station Alarm Association operator training and are integrated into the call environment under supervision.
  4. Is there access to technical support 24 hours a day, 7 days a week?
    Ensure you can receive the support you need when you need it. At LifeCall, we not only offer extended business hours, but our customers also have access to emergency technical support so we can answer your questions 24 hours a day, 7 days a week, even on holidays. 
  5. Am I paying a fair price for the value that I am receiving? It is always important to measure what you’re paying for a senior alarm monitoring service compared with the value you will receive for these services. LifeCall’s pricing is very competitive among national providers. Ask us about our pre-payment discounts or current promotions when ordering.