Selecting a Personal Emergency Response provider
Choosing a senior medical alarm provider is an important decision. Ensure that you are well educated on the various senior alarm products and personal emergency response systems offerings available on the market and are comfortable with your choice. Consider the following to help ensure you and your loved ones receive the highest level of care from your medical alarm provider.
- How long have they been providing Personal Emergency Response services?
In this industry, experience is important. Understanding best practices in customer service and emergency response takes time. Look for a company with at least 10 years experience in the industry with a proven track record. LifeCall has offered medical alarm services since 1989.
- What medical alarm qualifications and standards are in place to ensure that customers are well cared for?
Providers should have monitoring Centres that are ULC-Listed (Underwriter’s Laboratories of Canada). Their operators should be trained and certified by an organization such as the Security Industry Association (SIA) and the company should be members in the Central Station Alarm Association (CSAA), and in the Canadian Security Association (CANASA).
LifeCall, a division of Reliance Protectron Security Service owns and operates its own ULC-listed emergency response monitoring centres. LifeCall operators are SIA certified and we are members of the CSAA and CANASA. Our Monitoring Centre protects over 340,000 homes, businesses and individuals 24 hours a day, 7 days a week.
- How the Emergency Response Operators are trained?
Training is important, as Operators are the people who respond when the personal help button is pressed. Look for SIA-certified operators that have gone through the associations extensive training and certification process. At LifeCall, our Operators are SIA-Certified and train for 6 weeks in a high tech simulated call environment before even answering a call. Annual re-certification is enforced for all Operators.
- Is there access to customer service and technical support 24 hours a day, 7 days a week?Ensure you can receive the support you need, when you need it. At LifeCall, we not only offer extended business hours but our customers also have access to emergency customer service and technical support so we can answer your questions 24 hours a day, 7 days a week, even on holidays.
- Am I paying a fair price for the value that I am receiving?
It is always important to measure what you’re paying for a senior alarm monitoring service compared with the value you will receive for these services.
LifeCall’s pricing is industry competitive amongst national providers. Ask us about our pre-payment discounts or current promotions when ordering.
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